Refund Policy

Last updated: 15 August 2026

We want you to be satisfied with your learning experience on AMP Academy. This Refund Policy explains when and how you can request a refund for digital purchases made on our platform.

This Refund Policy ("the Policy") sets out the terms, conditions, timelines, and procedures governing refund requests for digital educational purchases made on the online learning platform located at amp-academy.com and artisanpastryacademy.com ("the Platform"), operated by AMP Academy Private Limited ("the Company," "we," "us," or "our").

Table of contents

1. How refunds work

2. Course refund eligibility and consumption limits

3. Techniques and recipe videos

4. Technical failures and platform defects

5. How to request a refund

6. Refund processing and payment credit status

7. Chargebacks and payment disputes

8. Updates and contact info

1. How refunds work

When you make a purchase on AMP Academy, you get immediate access to digital video streaming and proprietary recipe files. Courses are eligible for a refund within 14 calendar days if you have watched less than 25% of the course and have not downloaded any recipe documents. Standalone techniques and recipe videos are non-refundable once playback begins.

1.1. In this Policy, "Student" means a registered user who purchases educational content. "Purchase" means a completed commercial transaction for digital educational content. "Course" means a structured multi-lesson curriculum. "Technique" means a standalone single-video lesson. "Recipe Video" means a standalone single-video lesson with a downloadable recipe document. "Payment Gateway" means PayPal (for United States Dollar transactions) or PayHere (for Sri Lankan Rupee transactions).

1.2. Educational content on the Platform is delivered digitally and made accessible immediately upon payment confirmation through payment gateway webhooks.

1.3. Due to the immediate delivery of digital streaming access, downloadable formulation sheets, and proprietary culinary methods, refunds are subject to objective consumption thresholds to prevent content misappropriation while protecting fair consumer rights.

2. Course refund eligibility and consumption limits

You can request a full refund for a multi-lesson course within 14 days of purchase, provided you have not consumed a significant portion of the content, downloaded recipe PDFs, or claimed a completion certificate.

2.1. A Student may request a full refund for a Course within 14 calendar days from the exact date and timestamp of the Purchase, provided that the Purchase satisfies all of the following conditions:

• The Student has watched less than 25% of the total video duration of the Course, as objectively recorded by the platform video watch telemetry engine.

• The Student has not downloaded, exported, or printed any recipe documents, formula sheets, or supplementary PDF materials associated with the Course.

• The Student has not generated, received, or claimed a Certificate of Completion for the Course.

2.2. Video watch percentage is calculated objectively through our backend progress telemetry engine, which aggregates verified 10-second watched segment bitmaps. Rapid skipping, fast-forwarding, or scrubbing through video player controls does not reduce recorded watch reach.

2.3. A refund request will be rejected if any of the following circumstances apply:

• The request is submitted more than 14 calendar days after the purchase timestamp.

• The Student has watched 25% or more of the total Course video duration.

• Any recipe document or PDF formula has been downloaded from Cloudflare R2 media storage.

• A Certificate of Completion has been generated or issued for the Course.

• The Student's account has been suspended or terminated due to a violation of our Terms of Service (such as video stream ripping or account sharing).

• The Student exhibits a pattern of refund abuse, defined as submitting more than two refund requests across any twelve-month period.

• The request is based on subjective dissatisfaction regarding personal culinary skill progression, lack of personal kitchen equipment, or local unavailability of specific baking ingredients.

3. Techniques and recipe videos

Because standalone techniques and recipe videos are short single-video formats with instant formula access, they are non-refundable once playback begins or the recipe PDF is downloaded.

3.1. Due to the concise, single-video nature of Techniques and Recipe Videos (typically ranging from two to 15 minutes in duration) and the instant accessibility of accompanying formula sheets, purchases of Techniques and Recipe Videos are non-refundable once video playback has commenced or the recipe document has been downloaded.

3.2. A refund for a standalone Technique or Recipe Video will be granted only if a verified technical defect prevents playback, as detailed in clause 4.

4. Technical failures and platform defects

If technical issues on our end prevent you from watching your content, and our team cannot fix it within seven business days, you will receive a full refund.

4.1. If a Student experiences persistent video streaming failure, audio sync corruption, or inability to access purchased Content caused by a defect in our Fastify API, database infrastructure, or Cloudflare Stream delivery:

• The Student must notify customer support in writing at [email protected], describing the issue and providing relevant error screenshots or browser details.

• The Company will have seven business days from receipt of notice to investigate and remedy the technical defect.

4.2. If our technical support team cannot resolve the verified defect within seven business days, the Company will issue a full refund for that Purchase, regardless of the 14-day window or consumption threshold.

5. How to request a refund

Requesting a refund is simple. Contact our support team with your order details and reason for the request.

5.1. To submit a refund request, follow these steps:

• Step 1: Gather your account email address, internal purchase order number, and payment gateway transaction reference (PayPal capture identifier or PayHere payment identifier).

• Step 2: Submit a written request through our Help Center contact form or by email to [email protected].

• Step 3: Include the title of the Content and a clear description of the reason for your refund request.

5.2. The Company will review your request against platform telemetry logs and communicate an approval or rejection decision within five business days of receipt.

6. Refund processing and payment credit status

Approved refunds are sent back to your original payment method. Depending on your bank, it takes 5 to 10 business days for funds to appear on your statement.

6.1. Approved refunds are processed directly through the original Payment Gateway used for the transaction:

• United States Dollar purchases paid via PayPal will be refunded to the original PayPal account or funding card.

• Sri Lankan Rupee purchases paid via PayHere will be refunded to the original debit card, credit card, or bank account.

6.2. Refunds are initiated within two business days of approval. Depending on the processing schedule of your financial institution, credited funds will appear on your statement within 5 to 10 business days.

6.3. Upon approval of a refund:

• The Student's license to access the Content is immediately revoked.

• Associated lesson progress records, student notes, and wishlist links are removed.

• Any pending instructor earnings associated with the purchase are debited from the chef's ledger in accordance with the 30-day maturation rules.

7. Chargebacks and payment disputes

Please contact us before opening a dispute with your bank or payment gateway. We can resolve most billing concerns quickly and directly.

7.1. We strongly encourage Students to contact our support team directly to resolve billing concerns before filing a dispute or chargeback with a bank, credit card company, or Payment Gateway.

7.2. If a Student initiates a chargeback without first contacting support, or where the purchase does not meet refund criteria:

• The Student's account will be suspended pending investigation.

• The Company will provide transaction logs, watch progress bitmaps, and IP access records to the Payment Gateway to substantiate delivery of the digital service.

• If the chargeback is determined to be fraudulent or abusive, the Student's account will be permanently terminated, and the payment credentials will be blacklisted from future purchases.

8. Updates and contact info

We may update our refund policy from time to time. If you have any questions about refunds, our billing team is here to help.

8.1. The Company reserves the right to modify this Policy at any time. Changes will apply to all purchases made on or after the effective date of the revision.

8.2. If you have questions regarding refunds, billing issues, or technical access difficulties, you may contact us by:

• Email: [email protected]

• Postal address:
  AMP Academy Private Limited 420/1, Thalagala Kiriwattuduwa Sri Lanka